Subject: English Language Test - Udayan Mhaske
From: Udayan Mhaske <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 02:50:08 -0400

| | Foreign Language Screening Test

Name | Udayan Mhaske    /  (91) 9309568156    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings and thank you for shopping with us.

This is with reference to your query regarding your order number XXXXXXXX

We are extremely sorry for the inconvenience caused to you. As we checked, we had shipped your order on the same day as the courier company when the order was placed.

Our courier partner also attempted to deliver the order, but unfortunately was unable to do so because of the wrong address.

So, we have to cancel your order. We request you to kindly put a fresh order with the correct address with us again.

We would love to serve you!

It is our constant endeavour to ensure that you have our attention.

Have a great day!

Stay Safe.

Warm regards

Udayan M,
Customer Support
Babyshop.in

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings and thank you for shopping with us.

We are extremely sorry for the inconvenience caused to you. We are pleased to inform you that we have initiated a replacement process.

We request you to kindly go through our application and complete the pending step, i.e scheduling the return pickup time and date from order section for speedy replacement.

I apologize again for any inconvenience.

Best regards

Udayan M
Customer Support Executive
Homebox

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