Subject: English Language Test - Sparsh Malik
From: Sparsh Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 02:33:21 -0400

| | Foreign Language Screening Test

Name | Sparsh Malik    /  (91) 8191050826    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Greetings from the Babyshop!

As per your request to check the status of your order, I want to inform you that the address given by you is incorrect. I sincerely apologize for the delay caused to you. Kindly update your address.
Thanks you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul.

Hope you are doing well!

I am apologizing for the inconvenience caused to you. The team to replace the item will be there for you within the next 24 hours

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