Subject: English Language Test - Ashish Bahuguna
From: Ashish Bahuguna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 02:28:58 -0400

| | Foreign Language Screening Test

Name | Ashish Bahuguna    /  (91) 8826959782    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,
Thanks for reaching out ,before we go further can you please tell me something more specific like when you placed your order and your reference code no.
As i can see your order was already out on the same day and reached to the given address  b-34 Atlanta circle Delhi -110006
Please confirm the address,
Thanks for confirmation ,your order's current location is metropolitan road near simba apartment.
Please let me know if you have any further queries, I'd be more than happy to help.

Best regard
Ashish

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for letting us know about the fault of the product, customer's satisfaction is always a top most priority for us.I am forwarding this complaint to our senior head,
In the meantime time I'd request you to wait for further updates from us .we'll resolve this problem as soon as possible

Thank you
Ashish

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