Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 13:29:11 -0400

Tech Support
Test

Name

Abhinav
Kumar

E-mail

[email-masked]

Phone Number

(70) 42321720

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

North West Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Software and hardware of
computer systems

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Click on the menu button Fx89menuButton to open
the menu panel.

2.Click History and select Clear Recent History….

3.In the Time Range to clear: drop-down, select Everything.

4.Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

5.Click OK.

The connection was interrupted

The connection was reset

The connection has timed out.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1-Put
the speaker in pairing mode. Switch on the speaker and long press the Bluetooth
button on the device. ...

Step 2- Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth settings option. ...

Step 3-Wait for the phone to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Technical Support refers to assistance that is provided to
customers who require help with technical products such as hardware and
software. On the other hand, Customer Service is a set of practices that seek to
guarantee that every single interaction between a customer and a business is
pleasant to the customer.

On a scale of 1 - 5 please rate your
fluency in spoken English

4