Subject: Tech Support Candidate - Jasmeet Sethi
From: Jasmeet Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 13:18:43 -0400

| | Tech Support Test

Name | Jasmeet Sethi
E-mail | [email-masked]
Phone Number | (8851) 1465360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | | |
Previous Employer 1 | Systech Corp Pvt.Ltd off role of Genpact | | |
Previous Employer 2 | Metlife offrole of wipro ol | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the url in different  browsers.
2second step -  I will check the network  connectivity.
3 step I will check Lan cable
4 I will crosscheck the url whether is it correct or not.
5 steps I will  clean all temp files and all temp commands
6 step If I will check again by opening  url if issue still  persist then I will  reset the network  settings.
7step Restart the system .
8 Step if issue still persist I will check  with  network team for further troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Experience  and knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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