Subject: English Language Test - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 13:13:27 -0400

| | Foreign Language Screening Test

Name | Abhinav Kumar    /  (70) 42321720    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir /mam we tried to reach at your location to give you yours ordered#handbag unfortunately.

Sir/mam this is a confusion between the address so that by the delivery person give the wrong parcel delivey and you order will shipped on tomarrow in afternoon. And sorry for the inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir /mam we know you purchase a new cavinet but this problem is not occur by installing team soo its a manufacturing fault issue any technical issue will occur in a week soo we change the cavinet to contact the shipped agency and your problem will sort out in 24 hours.

Sorry for the delay and inconvenience in the services.

| |