Subject: Tech Support Candidate - Indu Shakya
From: Indu Shakya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 12:09:15 -0400

| | Tech Support Test

Name | Indu Shakya
E-mail | [email-masked]
Phone Number | (91) 8859819367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ETAH
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Technical Lead | Still working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing, I will check the internet is working or not.
Will clear browse and cache history, allow cookies if any.
Will try in a different browser/ mode.
Will check the DNS.
Wil restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth from your phone.
Turn on Bluetooth from the speaker.
Search Bluetooth device from your phone and add to your phone.
Now it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Good listener, logical thinking, and Knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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