Subject: English Language Test - Pushkar Chauhan
From: Pushkar Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 10:47:21 -0400

Foreign Language
Screening Test

Name

Pushkar
Chauhan    /  (91) 8076412469
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear Mr.
Smith,

Greetings!

Thank you for contacting us.

We have understood from your email that you would like to know the status of
your order (Order no).

After checking all the details we must inform you that your order was dispatched
to the courier company on the same date (11/03/2022) when you had placed the
order.  However,  we have received the confirmation from the courier company
that the delivery address mentioned by you was incorrect (address). Hence,
your order was not delivered.

We can understand that this may have caused an inconvenience to you.  However,
we would request you to kindly provide us the correct address so that we can
update it and deliver your order once again.

We would also like to inform you that after updating the address it will take 3
to 4 working days to deliver the order.

We appreciate your patience in this regards.

Please let us know if there is anything else we can help you with.

Have a good day.

Thanks & Regards

Pushkar chauhan

Customer care executive

Livesalesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul,

Greetings!

Thank you for contacting Homebox.

We have understood from your email that you have received a damaged TV cabinet
which you have ordered last weak.

We apologize for the inconvenience this has caused you.

However,  in order to help you we would request you to please take the pictures
of the damaged product and send it to us on the same email.

Once we will receive the picture we will initiate the process to replace the
product.

We would like to confirm that once the damaged product reached the warehouse
your new product will be delivered to you. This whole process will take 4 to 5
working days.

We appreciate your patience in this regards.

Please let us know if there is anything else we can help you with.

Have a good day.

Thanks & Regards

Pushkar chauhan

Customer care executive

Homebox Team