Subject: Tech Support Candidate - Aryan Singh
From: Aryan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 10:44:21 -0400

| | Tech Support Test

Name | Aryan Singh
E-mail | [email-masked]
Phone Number | (91) 8172912401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First ,let's figure out where the problem is
with a little a detective work we can narrow down the cause of the problem.

1. Open a new tab and check to see if you can load another website like,google.com or mozilla.org

if you can open another site ,skip down to the problem only happens with certain website.

if you can not open another site , continue on to the next step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the to of the screen.
2. Make sure bluetooth is turned on.
3. Touch and hold bluetooth.
4. In the list of pair devices, tap a paired but unconnected device.
5. When your phone and bluetooth device are connected the device so as connected.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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