Subject: English Language Test - Tathru Nukhu
From: Tathru Nukhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 09:56:42 -0400

Foreign Language
Screening Test

Name

Tathru
Nukhu    /  (91) 9910585261    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear CUSTOMER NAME,

Thanks for contacting babyshop.com. Apologies for the inconvenience caused due
to the delay in delivering the product ordered by you.

We have checked the status of your order and as per our records, the order was
shipped by us, and handed over to the courier company on same day the order was
placed. The courier tried to deliver the order to you, but due to some confusion
in your address they were unable to reach to you. I therefore request you to
please confirming your shipping address once again so the courier company can
deliver it to you.

Thanks for your patience.

Best Regards,

Customer Care Team

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Abdul,

Thank you for notifying your complaint.

We are sorry that the cabinet has got scratches on it. We regret the
inconvenience and frustration that you experienced due to this. We will ensure
to replace your existing unit with a new one which will be thoroughly quality
checked so that there are no issues with the unit.

Customer Care Team

Homebox Team