Subject: English Language Test - mohammad vasil khan
From: mohammad vasil khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 09:25:37 -0400

Foreign Language
Screening Test

Name

mohammad
vasil khan    /  (452010) 8269739959
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
evening

thank for contacting the Live salesman as you raised a concern about your order
status I want to inform you that your order is shipped and handover to the
courier partner they are finding some difficulties to find your order but do not
worry we will solve this issue and will deliver to you on promise date.

I hope you get the resolution if you have any query please feel free to contact
us again.

regard mohammad

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
evening

thank for contacting the Live salesman I really apologies that you got the
scratches on your Tv cabinet however we always ensure that you get the product
without any damages but do not worry I am here to help you I am escalating your
complain and our support team will contact you  within next 24 hours please be
active on your registered phone number as we will connect you soon to resolve
you eissue.

I know this is not the experience you expected but soon this will resolve feel
free to contact us anytime if you another query

regard mohammad.