Subject: English Language Test - Samad Khan
From: Samad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 09:21:38 -0400

| | Foreign Language Screening Test

Name | Samad Khan    /  (011) 7045285867    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. XYZ

I hope you're doing great.

Accept my apology for delaying in your order delivery.

I'd like to inform you there might be a mistake in your address as our courier partner couldn't find your address.

I'd request you to help me with your correct address so we can update this with your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul.

Accept my apology for the inconvenience caused to you.

I'd request you to send us pictures of your TV cabinet, where you're seeing scratches.

Once you send us the pictures, I'll proceed further for replacement or return.

Your patience is really appreciated.

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