Subject: Tech Support Candidate - saleem NA
From: saleem NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 07:56:23 -0400

Tech Support
Test

Name

saleem
NA

E-mail

[email-masked]

Phone Number

(+91) 95609966486

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dilshad colony

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
window server 2019

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sneakpeek infovision pvt .ltd

system admin

13
April

25k

Previous Employer 1

lofty technology pvt .ltd

sysyem
Engineer

June 2020

22k

Previous Employer 2

Rivigo

system engineer

october
2019

22k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Dear sir
what error code do you get on page?

don't worry sir, I am here to assist you on that sir there might be several
issues like internet and web server issue (websites) ,company firewall websites
permission or proxy issue (if customer using intranet). I will ask (probing) to
the customer dear sir are you able to open other sites on internet if customer
says no means issue with the area internet will troubleshoot internet
connectivity by opening cmd and ping command and check the adapter setting. if
customer says issue with only with this specific websites ndtv.com it means
issue with the webserver issue.

also will check customer correctly  typing url on page will check whether
customer using any firewall and type other news and entertainment channel on web
like lets say aajtak  indiatv if its is not opening means firewall blocking the
entertainment websites. also allow the website permission from firewall or proxy
if it is there.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first on bluetooth speaker. go your mobile
setting open bluetooth option and on bluetooth and search the your bluetooth
speaker name click on it and pair

What according to
you makes you a good candidate for customer service or technical support
job?

listen the customer issue first with patience and give them
better solutions what they want.

On a scale of 1 - 5
please rate your fluency in spoken English

4