Subject: Tech Support Candidate - Gautam Sre Chand Gautam See Chand
From: Gautam Sre Chand Gautam See Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 07:08:32 -0400

| | Tech Support Test

Name | Gautam Sre Chand Gautam See Chand
E-mail | [email-masked]
Phone Number | (91) 7353407788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HSBC | CDD Analyst | | 45,000
Previous Employer 1 | Sutherland | Sr. Quality Specialist | 04/2015 | 30,000
Previous Employer 2 | HCL Technologies | Sr. Technical Support | 04/2011 | 20,000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Check if we are connected to the internet
* Do browser optimization

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Tun on the device
* Go to the settings in mobile
* Open Bluetooth
* Turn on bluetooth
* Click on search available device
* Once the device is listed click on it
*  Click on pair device

What according to you makes you a good candidate for customer service or technical support job?

- probing
-  identify the issue
- trouble shooting the issue in simple and layman terms

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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