Subject: English Language Test - Varsha Jha
From: Varsha Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 03:55:28 -0400

Foreign Language
Screening Test

Name

Varsha
Jha    /  (858) 7012368    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings,

Dear customer,

Our delivery partner have attempted to reach you at given address on 25th March,
12:43 Pm.  Hence the address mentioned in the shipping order is not the same,
we are not able to complete your delivery.

Kindly reshare your address with a  proper pincode and a nearest location for
better identification.

Thank you for your cooperation.

Thank you for shopping with us. If you would like to view the status of your
order or make any changes to it, please visit our site

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Greetings,

Dear customer,

Extremely sorry for your experience as your product is in warranty, we will send
few executives to your location immediately to analyze this issue and will
rectify it within 24hours.

In the meanwhile, kindly be patient and co-operate with us as we work towards
satisfying your needs.

Thank you.