Subject: Tech Support Candidate - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Mar 2022 02:58:27 -0400

Tech Support
Test

Name

Tarun
Kumar

E-mail

[email-masked]

Phone Number

(91) 8826559475

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

DELHI

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Serco Global Services

DSE

Nov 11

28

Previous Employer 2

vglobal ITES

TSE

Feb21

40

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will check the internet status first whether
the internet is available or not if it is available than I will check is that
the problem with the specific website or all.If it is with the specific website
than I will use ping command to see whether the host is reachable or not.if it
is reachable than we can try the website on different b browser sometime that
helps or if not we can go with the further website troubleshooting like whether
the website is down from the backhand.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1)Need to
turn on the Bluetooth first

2)Need to turn on the device which we would like to connect.3)Need to search for
the available device.

4)After all that we need to connect the device by paring.

What
according to you makes you a good candidate for customer service or technical
support job?

My candidature is highly consider because I am a
soft speaker,good listener and always prioritize the customer on top level to
help them resolve their problem with in the given time of SLA and
CSAT.

On a scale of 1 - 5 please rate your fluency in
spoken English

3