Subject: Tech Support Candidate - Mohd khalid
From: Mohd khalid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 08:04:36 -0400

Tech Support
Test

Name

Mohd
khalid

E-mail

[email-masked]

Phone Number

(+91) 7533853877

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Aligarh UP

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Linux

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tennovate Solutions Pvt Ltd

Production Support
Engineer

NA

37000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check the Network connection first if it is ok then i will check the error code
which will show on the screen after error occured and ask for help from my team
members and from my TL if they can solve it or not, in the case that they cannot
solve the issue i will take a snapshot of the issue and raise a p1 ticket with
description on ticketing tool to the higher team. They will troubleshoot that
particular error and inform me. after that i will check the issue has been
resolved or not, in case it resolved then i closed the ticket and go for my work
further but in case the issue is as it is i will inform the team about it and
they will handle the issue

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First turn
on the bluetooth speaker then turn on mobile bluetooth and search for that
particular speaker by name after the speaker has been found connect it by making
pair with mobile.

What according to you makes you a
good candidate for customer service or technical support job?

i am good in communication with customer at all. First i
listen to them carefully and patiently and after understanding the issue i will
give them easy and best solution as i know

On a scale of 1 - 5
please rate your fluency in spoken English

3