Subject: Tech Support Candidate - Md Sajid Hussain
From: Md Sajid Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 07:56:56 -0400

| | Tech Support Test

Name | Md Sajid Hussain
E-mail | [email-masked]
Phone Number | (+91) 8561858421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jamia nagar,Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bundle technology | Sr customer support officer | December 2021 | 40 k
Previous Employer 1 | Bundle technology | Customer support officer | December 2021 | 40 k
Previous Employer 2 | Ienergizer | Customer care representative | June 2017 | 13 k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 First of  all  we check at hardware level,lan wire and vga cable are properly connected or not .

Step 2 In this step  ethernet and wifi connection are working properly or not .

Step 3 In this step we will be checking, browser settings are ok or not

Step 4 In this step we will be trying to know,is there any network problem in my local area .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1)  Switch on the speaker and  long  press  Bluetooth button  on the device and put the speaker in pairing mode.

(2) switch on the Bluetooth on mobile phone and  search the speaker and connect it.

What according to you makes you a good candidate for customer service or technical support job? | Good listening skills and  how to escalate the problem and basic technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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