Subject: Tech Support Candidate - Khushboo Keshwani
From: Khushboo Keshwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 07:36:36 -0400

Tech Support
Test

Name

Khushboo
Keshwani

E-mail

[email-masked]

Phone Number

(+91) 9001468440

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jaipur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Customer service executive

Currently working

23000

Previous
Employer 1

SAP

Remote sensing and GIS Analyst

June 2020

26000

Previous Employer 2

Aarmon tech

Industrial
trainee

May 2016

Trainee

In your past
experience you have (select all that applies)

Interacted
with customers over Email
Interacted with customers over Live
Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.First
of all we will check the web address for typos.

2.Then I will check my internet connectivity,I will check with other URL like
google.com is loading or not ,if all the pages showing same error it means issue
is with the internet connectivity,I will make sure the net is connected and
speed is enough to fetch the data.

2. Once we confirmed the connectivity,I will try this on other web browser and I
will check cookies (to make sure this site is not blocked on my device).

3.Clear the cookies and cache and try again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we need to pair-

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth

3.Check Available Device and Tap on the Bluetooth device you want to pair
with.

4.Follow any on screen instructions (sometimes it ask for Pair code).

What according to you makes you a good candidate
for customer service or technical support job?

I have
checked the job profile and I think I can apply my skills here to company
grow.

On a scale of 1 - 5 please rate your fluency in
spoken English

4