Subject: Tech Support Candidate - Sandhya Manral
From: Sandhya Manral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 07:13:16 -0400

| | Tech Support Test

Name | Sandhya Manral
E-mail | [email-masked]
Phone Number | (91) 9315726891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Service desk executive | 3mar 2022 | 11k+ incentive
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the error message.
First I'll check the internet connection.
Then will check after clearing the cache and cookies or restarting the system.
Disable firewall.
Run network troubleshooter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth speaker
2- Turn on the phone Bluetooth
3- Search for Bluetooth name from the available searches.
4-Pair the Bluetooth device on mobile and it will get connected

What according to you makes you a good candidate for customer service or technical support job?

1-  My communication skills.
2- Patience to listen to the query of customer.
3- Positive attitude
4- Willingness to learn new things.
5- Work experience in the same domain

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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