Subject: Tech Support Candidate - Chetan Sharma
From: Chetan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 06:32:25 -0400

| | Tech Support Test

Name | Chetan Sharma
E-mail | [email-masked]
Phone Number | (91) 9625013234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Yamuna Vihar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Executive | December, 2021 | 24000
Previous Employer 1 | Sopra Steria | Software Engineer | December 2018 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps that I would try to resolve the issue:
1. Refresh the page. ...
2. Make sure JavaScript is enabled.
3. Make sure Cookies are enabled.
4. Clear your cache and cookies.
5. Make sure your web browser is up to date.
6. Restart your web browser.
7. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth in mobile phone.
2. Turn on the bluetooth speaker.
3. Go to bluetooth settings in mobile phone.
4. Search for new devices to pair with.
5. Click on bluetooth speaker name and pair with the device.
6. Now you are connected with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have good technical and troubleshooting skills. I like to resolve the query and issues of customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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