Subject: Tech Support Candidate - Hardik Chauhan
From: Hardik Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 06:18:56 -0400

| | Tech Support Test

Name | Hardik Chauhan
E-mail | [email-masked]
Phone Number | (91) 7666001905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Applications Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Process analyst | 15th March 2022 | 25000
Previous Employer 1 | Gallagher Operation | Process Analyst | 20 feb 2019 | 17500
Previous Employer 2 | TCS | Process associate | 2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There could be many reasons for this issue.

In order to resolve this concern we need to follow few steps.

1) We may check internet connection
2) We may restart the system.
3) We can clear browser cache and cookie.
4)We can also clear DNS cache and change the DNS server.
5) We may check proxy setting from browser settings
6) We can disable pop up blocker.

So all these steps we can follow

Please list the steps to connect a Bluetooth speaker to your mobile phone.

This is very easy way to connect bluetooth speaker to mobile phone:

We need to Swipe down from the top of the screen.
Now touch and hold Bluetooth option.Click Pair new device. If unable to find new device, check under "Available devices" or click More.tap Refresh.
Click the name of the Bluetooth device we want to pair with.

By following this steps we can easily connect bluetooth with phone

What according to you makes you a good candidate for customer service or technical support job?

I am very passionate about my work, I like to resolve customer/ user concerns.
and i have what it takes to fill the requirements of this job. Resolving customer problems using my excellent customer service skills.I have the experience and expertise in the area of customer support that is required in this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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