Subject: Tech Support Candidate - Ajay Sharma
From: Ajay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 06:01:01 -0400

| | Tech Support Test

Name | Ajay Sharma
E-mail | [email-masked]
Phone Number | (+91) 7408659244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Admin console of Adobe, Microsoft 365 and Gsuite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Sr. Associate | N/a | 29800
Previous Employer 1 | Teleperformance | Technical support associate | Nov 2 2021 | 24000
Previous Employer 2 | Digizone technology | Technical support associate | Dec 12 2020 | 21600

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll see that my network cable of internet is connected or not or if I am using a Wi-Fi so my Wi-Fi is connected properly or not and the internet connection is available on the Wi-Fi or not it shows that the Wi-Fi is connected and Internet is available or internet is not available so I have to check that. If the internet connectivity is stable and fine then I have to see either that website is blocked or not by my firewall so if it is blocked then I have to give a right that this is a trusted website and then I have to save those settings and then I can try to access that website. So if I am not able to access the website then I have to check the time zone and that time of my system that I just correct or not and also to check that I am connected with any VPN or not. Most of the time it happens that if we are connected to the VPN so it is not allowing us to access the website some of the website can't be accessed with some VPN connectivity so we have to disable it first, also if our browser had put it in a block list so we have to clear that and then save it also to clear your cookies also to check the system timing and time zone
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to open the setting then we have to go to network and connectivity then we have to the locate where the Bluetooth option is available then we have to turn it on and click on pair new device under that we will see a Bluetooth speaker which is showing over there we have to click on it and it will ask to pair and we have to click ok and the bluetooth speaker will be connected.
What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate is the person who is having all set of knowledge also with having a good listening abilities because listening abilities more required in a technical support job role where we have to listen all the issues and the steps taken by the client or the customer then we have to go through that if these steps are already followed and think had resolve the issue then what are the next step we can tell the customer to resolve issue also to go beyond the expectation to find out more at trouble shooting steps in the knowledge base and also to assure and give assurance that yes the person will resolve the issue who is assisting them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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