Subject: Tech Support Candidate - Aleem Khan
From: Aleem Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 05:54:49 -0400

| | Tech Support Test

Name | Aleem Khan
E-mail | [email-masked]
Phone Number | (+91) 9927047014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Udham singh nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orient Technologies | Desktop Support Engineer | 31March 2022 | 18250
Previous Employer 1 | Inspirisys IT Solution | Asociate Engineer Technical Support | 06 Se 2021 | 10500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet Connection
2-Clear the browser History, cache, cookies.
3-Check the proxy settings
4-Update the Zscaler policy
5-Run ip.zscaler.com take snap assign the ticket to  concern group

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth and search the hostname
What according to you makes you a good candidate for customer service or technical support job? | I have skill and same experience which is mentioned in the job description.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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