Subject: English Language Test - Aman Husain
From: Aman Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 05:50:33 -0400

| | Foreign Language Screening Test

Name | Aman Husain     /  (+91) 8899076291    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,
Your courier was shipped by us on the same day when the order was placed and handed over to the delivery boy. The delivery boy tried to reach at your location to handed over your courier, since your address as per the courier was wrong, due to which our delivery boy unbale to find your exact location.
Kindly set and check your address again and call on ****** this number to pick your order.

Thanks and regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul sir,
Sorry for the inconvenience, your complaint has been registered with us. Soon our delivery boy will reach at your location and replace your TV with a new one.

Thanks and regards.
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