Subject: English Language Test - Faisal Sheikh
From: Faisal Sheikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 04:45:51 -0400

| | Foreign Language Screening Test

Name | Faisal Sheikh    /  (+91) 7006615718    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam/Sir

Firstly thanks for purchasing order from our online store, we are always happy to serve aur customer

You have entered the wrong address, we tried to reach at your delivery location to deliver your parcel but unfortunately our delivery boy is unable to find your location and contact you.

Kindly please check and correct your delivery location again and call us on this number *** to pick your order.

Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam

I am writing to you in regard to your recent call. We have looked into your case carefully, considering the condition of the product you want to be refunded and the deadlines specified in our refund policy.

Unfortunately, I have to refuse your request, because we accept product .within 7 days from the moment of purchase.

You can take a look at our refund policy by following this link. *****

I appreciate your understanding.

Thanks.

Regards,

Home box team

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