Subject: English Language Test - Monis Anees
From: Monis Anees <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 04:32:17 -0400

| | Foreign Language Screening Test

Name | Monis Anees    /  (+91) 9818515282    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Thanks so much for reaching out and letting us know. Sir, As I can see the status of your order. The order was placed 14 days ago and at the same point of time. we dispatched your order from our side & handed over to courier company. The courier tried to deliver you the order as per your mention address. But your address as per the courier was not found to be correct.

Can you please provide me your correct address. so that we can provide your correct address to the courier company and they can reach out to you as soon as possible with out any further delay.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks so much for reaching out and letting us know. I understand your concern
As you have you mentioned that after our team installed your tv in this morning in your house. sir for checking the condition of your tv we will send our installation engineer he will check if the tv was manhandled by our installation person. You don't need to worry. If it was our installation person fault we will provide you a new unit of TV cabinet. I hope this is a solution you are looking for.

| |