Subject: English Language Test - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Mar 2022 04:31:44 -0400

Foreign Language
Screening Test

Name

Ajay
Kumar    /  (91) 9050021221    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

My name is Ajay Kumar. I will assist you today.

I would like to inform you that our delivery boy tried to reach you at the
location to give you  the ordered handbag. Unfortunately delivery boy did find
your location and contact you. Kindly please set and check you delivery location
and call on 18******290 to pick your order.

It was pleasure assisting you if you still face any issue please contact us we
will be happy to help you in every way possible.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

I really apologise for the inconvenient you have
faced. I understand you situation and will help you in every way possible.

I would like to inform you that   someone from our will reach at your by today
itself with latest TV cabinet and replace with the one which already they
installed at you home if he find any scratches on that.

We make sure this type of issue will not happen again. We take care of customer
in very professional way and will continue that in future also.

Thank you for the feedback. I hope it will resolve you problem
now.