Subject: Arabic Language Test - Khalid Idris
From: Khalid Idris <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 23:14:06 -0400

Foreign Language
Screening Test

Name

Khalid
Idris    /  (0091) 9550373750    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for contacting us

We really apologize for the inconvenience you have received.

We understand your frustration and fully appreciate that poor service is not
acceptable and we will resolve the issue immediately.

We would like to inform you that we have checked our system and found that
your order number (122335577) was delayed due to a wrong address and our courier
team tried to reach you but the address.

Please provide us your address and phone number to update the courier team.
Once the address is updated our team will contact you as soon as possible.

We thank you for your patience and hope you will accept our sincere
apology.

Thank you

customers service

babyshop

عزيزي العميل

شكرا لك على الاتصال بنا

نعتذر حقًا عن الإزعاج الذي تلقيته.

نحن نتفكر في الفور.

عنوان البريد الإلكتروني الخاص بك ، الرجاء
الحصول على رقم تأخر في العنوان.

يرجى إعادة إرسال النسخ الخاصة بك.

نشكرك على سعة صدرك ونأمل في قبول اعتذارنا
الصادق.

شكرا لك

خدمة العملاء

بابي شوب

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer

Thank you for contact us.

We truly apologize for inconvenience that  you have received.

We understand your frustration and we completely award that bad service is not
acceptable and we will immediately sort out the issue, this is not our
experience that we provide to our customers, and we will assure you that mistake
never happen again.

We would to inform you that we will raise your complaint to our concerned team
and our team will take the action for replace your item with 48hours we request
your to wait for our team and they will contact with you.

We appreciate you for your patience and we hope to accept our sincerely
apologize.

Thank you

Customer service

Homebox

عزيزي العميل

شكرا لك على الاتصال بنا.

نعتذر حقًا عن الإزعاج الذي تلقيته.

نحن نقدم الدعم الذي يقدمه لعملائنا ، وسوف
نؤكد لك أن الخطأ لن يتكرر أبدًا.

نود أن نعلم أننا سنرفع شكواك إلى معلنين
لدينا وسيتواصلون معك.

نشكرك على سعة صدرك ونأمل في قبول اعتذارنا
الصادق.

شكرا لك

خدمة العملاء

هوم بوكس