Subject: English Language Test - Anmol Yadav
From: Anmol Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 12:01:48 -0400

| | Foreign Language Screening Test

Name | Anmol Yadav    /  (0761) 9131625524    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

Thanks for contacting us. We received your query about shipped package which your ordered on 21/03/2021 through our app. But courier unable to deliver the product because of wrong address. We apologize for the inconvenience. I had contacted the courier service and they are gonna deliver the package tomorrow before that they will be contact your for correct address. I hope this will answer all your queries.

Best regard,
Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for contacting us. We are apologize for any inconvenience happen to you. I have already contacted the homebox team and they're gonna contact before they come. As proof of purchase you have show payment receipt/e-receipt. And they give a date when they will exchange the TV cabinet.

Best regard,
Homebox

| |