Subject: English Language Test - Ayushi Kumari
From: Ayushi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 07:35:18 -0400

| | Foreign Language Screening Test

Name | Ayushi Kumari    /  (+91) 8797216767    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ,

We got your email about the delay in your order. Your order was shipped at the right moment , but during delivery the courier couldn't find your address. According to the courier your address must be wrong. You can order again with right address after that we can deliver your order without any problem.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are really sorry for your inconvenience because of our staff. We'll send you an email after some time and see what we can do about your T.V.
We hope you'll be kind to wait for another mail.

Thank you

| |