Subject: Tech Support Candidate - Pradeep Singh Rawat
From: Pradeep Singh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Mar 2022 03:21:38 -0400

| | Tech Support Test

Name | Pradeep Singh Rawat
E-mail | [email-masked]
Phone Number | (+91) 9711513991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl India | Senior Executive | Till working | 40000
Previous Employer 1 | S&T Plastic Machines | Sales Engineer | 1 Jan 2022 | 26500
Previous Employer 2 | LKC MOULDING SOLUTIONS | Sales & Service Engineer | 30 Nov 2021 | 23500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try following steps :-
1. Refresh your webpage
2. Update your browser
3. Clear your cache
4. Disable third party browser extensions
5.  Test your internet speed
6. Restart your system
7. Switch devices
8. Contact customer support

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following steps are:-
1. Touch & hold Bluetooth icon in your mobile phone
2. Tap pair new device  & then you get near by available devices.
3. Tap the name of Bluetooth device you want to pair your device.
4. Follow any phone screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | My technical , problem solving & learning skills makes me best suitable for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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