Subject: English Language Test - Himani Yadav
From: Himani Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 23:58:16 -0400

Foreign Language
Screening Test

Name

Himani
Yadav    /  (+91) 9014287565    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I would ask the customer to provide me his/her address again. I
will cross check the details and assure them that they will receive their order
soon.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

The unit
would be replaced to Abdul and I would apologise behalf of my team for leaving
the scratches.