Subject: English Language Test - Kuldeep Rana
From: Kuldeep Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 15:34:58 -0400

Foreign Language
Screening Test

Name

Kuldeep
Rana    /  (11003) 7060079742
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir/mam

Your order of hand bag was shipped last day by us, and we hand over to the
courier company but due to wrong address courier could not delivered the order
at right place.Your order is in hold due to the wrong address filled by you,
kindly provide us right address so we can place your order as soon as
possible.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sir/Mam

As the company policy you can exchange and return the product within 7 days.
After 7 days product could not be exchange. So you informed us within 1
day,which is defected product so we will exchange the product, this time you
have to pay delivery charge.