Subject: English Language Test - gurpreet singh
From: gurpreet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 10:51:36 -0400

Foreign Language
Screening Test

Name

gurpreet
singh    /  (+91) 9531812464    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/Mam,

Good evening,

This mail is regarding to your recent order which is (handbag),which is ordered
and shipped through our representative courier partner on same date, but sorry
for inconvenience and for the delay. We are here for your help and we of course
rectify it as soon as possible. As we can see that our courier partner cant
locate your address and we are sorry for that and we can solve this issue as
soon as possible.

Thank you

Gurpreet singh

thank you for calling and reach out with your issue.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sir,

Good evening, Thank you for reaching us regarding to your product which is (TV
Cabinet), which is installed our team itself, and we are sorry for your
inconvenience and we are looking this issue and we are solving your issues as
soon as possible.

Thank you,

Gurpreet singh

Thank you for calling and reach out with your issue.