Subject: English Language Test - Wajahat Ali
From: Wajahat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 10:46:35 -0400

| | Foreign Language Screening Test

Name | Wajahat Ali    /  (244225) 8864849445    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii,
Dear xyz it's an oppolizy mail to you
As you placed an order on 22 march
and your expected delivery date was
25 march but we would like to infrom
you that we were unabel to deliver your
product just because of the adress you
mentioned, our delivery partner tried to
deliver  but he was unable to find that
location. We will suggest you to reorder
that product again with a proper adress
we apologize for the issue you have
faced
Thanks, team xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
dear abdul thanks for reaching out to
us , as we received your complaint
regarding your tv set that we installed
today you mentioned that your tv has
some screaches on it , we will suggest
you to please share images of that tv
set so that we can go ahead with the
best options available for you wheather
it's a replacement or a money back we
will right back to you, once we will
verify our products.
Thanks team homework

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