Subject: Tech Support Candidate - PANKAJ GUSAIN
From: PANKAJ GUSAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 10:23:59 -0400

| | Tech Support Test

Name | PANKAJ GUSAIN
E-mail | [email-masked]
Phone Number | (91) 8171260663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | UTTARAKHAND
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HEWLETT AND PACKARD | L1 engineer | Notice period | 25,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check whether the unit is connected to internet or not ,
2- check if internet is working at the moment or not
3- if both are working still site is not loading , in command prompt use command ( ipconfig)and check if the wlan or wwan is available or not
4-if internet is working on other site check whether the issue is because of cookies or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn the blutooth on , on your mobile phone
2-Then search for the bluetooth speaker and make sure bluetooth speaker is in pairing mode .
3-click the bluetooth speaker that is showing in the mobile phone ,bluetooth connected successfully

What according to you makes you a good candidate for customer service or technical support job? | I am very quick learner , i do not take job as a means of income i take my job as an important integeral part of my life .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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