Subject: English Language Test - Atif Raza
From: Atif Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 09:07:59 -0400

| | Foreign Language Screening Test

Name | Atif Raza    /  (801503) 9304002859    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Thanks for writing us, there was some address related mistake happend by our courier staff. Due to this your order not reach to you at proper time, Our team is working on it to solve your query as soon as possible.

Thanku, I hope you have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for contacting us, We have understand your problem related to your cabinet. Our team will reach to you and replaced the cabinet by next working day.

Thanku for your query, I hope you have a great day.

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