Subject: English Language Test - Naman Kumar
From: Naman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 08:07:58 -0400

| | Foreign Language Screening Test

Name | Naman Kumar    /  (+91) 7082654663    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Sorry for the inconvenience, Actually we come to know that there was some mistake in your address when you purchase the product from our website. Because our courier partner tries many times to reach you out on given address for timely delivery of your item. But due to some mistake in your given address he was unable to reach out to you and As I confirmed from our courier partners, your item is yet pending to be delivered.
Now, we request you to kindly share your correct address & Other relevant details at the earliest with us. So that the item can be reach out to you without any unnecessary delay.
Thanks & Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,
We are very sorry that you have to face such problem. We always try to serve our customer at our best. With reference to your complain, we can offer you replace for your product. Our representative will pickup the old product from your home address by tomorrow and you will receive the new one by next two or three working days at your given address. Further details will be sent to you via text message on your registered contact number.
Regards,
Home box team.

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