Subject: English Language Test - Santrupt Mishra
From: Santrupt Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 06:41:12 -0400

| | Foreign Language Screening Test

Name | Santrupt Mishra    /  (+91) 7978981966    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I will be talking as a customer service representative with the customer in this way:---> " Hello sir! Your product is already dispatched for the delivery. Our delivery representative had already reached the destination but as we have noticed yours's address as per the courier is wrong. Kindly update your address and we will be delivering your product as soon as possible sir. Thank you and have a nice day "
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir! We are so sorry to hear such terrible news from you. This must be incredibly difficult for you. Soon Our technician will be visiting to you to inspect the product. We know what is going on with you , we will be try to fix this problem as soon as possible sir and if we found any kind of manufacturing defect we will be processing your return request very soon. Thank you and have a nice day.

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