Subject: Tech Support Candidate - Devanshu Srivastava
From: Devanshu Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 04:29:09 -0400

| | Tech Support Test

Name | Devanshu Srivastava
E-mail | [email-masked]
Phone Number | (211004) 9118854023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Desktop support engineer | 28/02/2022 | 31658
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- check for the internet connectivity
Step 2- page refresh if internet connected
Step 3- will open cmd and will type ping ndtv.com to check connectivity
Step 4- go to the browser settings cleare cache and cookies
Step 5- close browser and reopen it
Step 6-Try to open it in different browser
Step 7- Check for the firewall and windows defender
Step 8- check for proxy setting
Step 9- consult with the supervisor or manager

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Go to Bluetooth setting
Step 2- Go to add device and search for new bluetooth connection
Step 3- pair the bluetooth device with mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I am having problem solving skills and I take total ownership of any problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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