Subject: English Language Test - Parul Gautam
From: Parul Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 04:20:50 -0400

| | Foreign Language Screening Test

Name | Parul Gautam    /  (91) 8383017392    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are really very sorry for the inconvenience you face in your shopping. After your status check we get to know that we shipped the bag same day but you have entered the wrong delivery address. Due to this you are unable to get your hand bag.So you have to fill the proper address again and we will provide your bag as soon as possible. Thank you for your patience. Keep shopping.
Thank you
Parul Gautam.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,
Sorry for the inconvenience you faced with the product. I will help you to replace the cabinet as soon as possible. Our team will call you regarding the replacement as soon as possible.
Thank you
Parul gautam

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