Subject: English Language Test - Murari Kumar Yadav
From: Murari Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 01:42:56 -0400

| | Foreign Language Screening Test

Name | Murari Kumar Yadav    /  (+91) 8269269186    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,
We are sorry for the delay and inconvenience caused but our delivery executive is unable to locate the location provided by you. So we would request you to update your address or provide your correct address to our delivery executive when called.

Thanking you
Regards
TeamXYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul ,

We regret the inconvenience caused. Our team will shortly review the problem and provide the best available solution.

Thanking You
Regards
Homebox Team

| |