Subject: Tech Support Candidate - Mradul Singh
From: Mradul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 00:00:46 -0400

Tech Support
Test

Name

Mradul
Singh

E-mail

[email-masked]

Phone Number

(+91) 9027864322

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Govindpuri South Delhi
110019

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mobiloitte

Digital Sales and Marketing

7 March 2022

unpaid
training

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

- Restart my device: Many problems can be solved
simply by restarting the device. It clears the cache and forces the device to
re-load the webpage.

- Too make sure that the Internet connection works properly: Try running Network
Diagonse.

- Too check whether the site down by a website checker page on the preferred
webpage "Down for Everyone or just Me".

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

-Turn
Bluetooth ON: swipe down from the top of your screen and tap on Bluetooth

- Connect: touch and hold the Bluetooth icon, it will show the list of devices
just simply click on the installed speakers and the speakers is connected or
when its new click on the add device make sure the speakers are on during the
connection time for pairing them with the phone

when paired they are ready to use.

What according to
you makes you a good candidate for customer service or technical support
job?

- Should be confident and must have fluency in his/her
communication skills.

- Must have a depth knowledge about the technical services/queries he/she is
providing to his/her client.

-Must have problem solving skills.

-Should be professional.

On a scale of 1 - 5 please rate your
fluency in spoken English

4