Subject: English Language Test - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 14:16:45 -0400

| | Foreign Language Screening Test

Name | Pawan Kumar    /  (+91) 9650155241    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

Thank you for reaching out to us. We are sorry that your order is still not delivered. We reached out to our courier services and got to know that they tried to deliver your order but the address that you provided was wrong. Could you please send your address again so that I can update that in the database and deliver you order as soon as possible.

Please feel free to reach out to us in case you need any more help.

Happy Shopping!

Thanks and Regards
Support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for reaching out to us. We are sorry to hear that you are facing issue with your order. As per you mail you saw some scratches on your TV cabinet after out team left after finishing the installation. Could you please share some images of the same so that I can move forward with your request and help you with the best of our abilities? We really appreciate your help.

Please reach out to us in case you need any more help.

Thanks and Regards
Homebox Support Team

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