Subject: Tech Support Candidate - Ram Krish
From: Ram Krish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 12:12:46 -0400

| | Tech Support Test

Name | Ram Krish
E-mail | [email-masked]
Phone Number | (+91) 9848162911
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gaana | Support | | 21200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st i will Look for internet connection is stable or not
2nd i will try to restart the browser
3rd look for the error which displays in system and try to resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth on the speaker
2. In mobile first open Bluetooth settings and turn on it
3. Search for the device and pair it
In case it asks for the code apply 0000.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills related to customer support and i have technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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