Subject: English Language Test - Aditya Sharma
From: Aditya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 10:56:20 -0400

Foreign Language
Screening Test

Name

Aditya
Sharma    /  (+91) 9891609895
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To :
[email-masked]

Sub : Resolution related Complain No. XYZ

Sir,

Greetings of the day.

I am writing in reference to your complaint no. XYZ which was filed on 20th
March, 2022 by you on our website www.babyshop.com regarding your order no.
ABC123 which was placed on 08th March, 2022.

I understand your concern and sincerely apologize for any inconvenience caused
by us. However, after going through your order details and the conversation with
the courier partner we have found that the address mentioned in your account is
not correct. The courier partner tried to deliver the package twice but they
were unable to find the address mentioned in your account, they even tried to
contact you via phone however they were unable to establish any contact with
you. The address mentioned is TBH, Street 1, F Lane, New Delhi - 110034.

I would request you to please revert with the correct address on this same
email, so that we can inform our courier partner and get your order delivered
successfully. You can also contact our customer service team on 1800-XRF-KJL
between 10:00 AM to 07:00 PM from Monday to Friday.

Thank you,

Aditya Sharma

Customer Service Specialist

www.babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To :
[email-masked]

Sub : Resolution related complaint no. ABC

Dear Abdul,

Greetings of the day.

This is in reference to your email dated 21st March, 2022 wherein you have
mentioned that the TV cabinet purchased by you from Homebox on 14th March, 2022
came with too many scratches. I can understand how you must be feeling
right now and I apologize for the inconvenience caused.

We had a word with the installation team and according to them everything was
fine when they left your place. However, we have arranged a service visit for
you as you are our esteemed customer, our engineer will visit your premises
within 24-48 hours to check the TV cabinet. If the fault is from our end then
please be assured that we will certainly replace the product. In the meantime, I
would request you to share the pictures and a video file of your TV cabinet on
our support email address [email-masked].

If you need any further assistance, please do not hesitate to contact us on
1800-KJL-OPH or on our email at [email-masked] between 10:00 AM to 07:00
PM from Monday to Friday.

Thank you,

Aditya Sharma

Customer Service Specialist

www.homebox.com