Subject: English Language Test - Mohd Faiz
From: Mohd Faiz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 07:33:12 -0400

| | Foreign Language Screening Test

Name | Mohd Faiz    /  (+91) 9350620024    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir, good morning!
We humbly regret our mistake. You ordered a hand bag from our online store 14 day ago but the bag can't reach to you. Due to we have got your address wrong.  Please tell us your correct address again and we sent it fast to you.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir.
We got your email. We apologise that the trouble you have. Sir please don't be anger. We discusses your complaint to our staff. We will send our team soon to you. Please manage.
Thank you.

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