Subject: English Language Test - Naina Dhir
From: Naina Dhir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 06:17:18 -0400

Foreign Language
Screening Test

Name

Naina
Dhir    /  (+91) 9394400643    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Mam/ sir

We are very sorry for the incovinence that has arrived. Kindly confirm your
correct address so that our delivery partner can reach to you.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Mam/
Sir,

We ate very sorry for the problem that you are facing. Please send us the photos
of the scratches on your TV Cabinet so that we can take the matter further for
the replacement

Thank you