Subject: English Language Test - Shubham Prasad
From: Shubham Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 05:34:47 -0400

Foreign Language
Screening Test

Name

Shubham
Prasad    /  (110096) 8810249830    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer.

Thank you for writing to us.

As per your concern I have checked your order details and I came to know that
you have made an order of hand bag and it is in transit but it has been delayed
due to your wrong address. I request you to stay tuned with your delivery boy he
may call you in 1-2 days. You can tell him your correct address and have the one
you ordered.

I hope it clarifies, feel free to write us:)

....

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul.

Thank you for writing to us.

I am really sorry for the mess created by us, I would like to request you to
send us warranty slip and date of the TV has been installed in your house , so
that i can help you with the replacement of the gadget.

I again apologize for this, waiting forward your reply.